Privacy Policy

Introduction

At Elaf Oncology Center, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

Personal Information

• Full name
• Phone number
• Email address
• Age and gender
• Relevant medical information (when medically necessary)

Technical Information

• Your IP address
• Browser type and device used
• Dates and times of website visits
• Pages visited
• Interaction data with content and advertisements
• Geographic location information (if permitted)

Analytics and Tracking Services

We use third-party analytics and tracking services to understand how our website is used and to improve our services:

• Google Analytics: To analyze visitor traffic and user behavior on the website
• Facebook Analytics: To measure the effectiveness of content and advertisements on Facebook platforms
• TikTok Analytics: To track engagement with visual content and measure reach

These services may collect information such as IP address, browser type, operating system, and pages visited. For more information about the privacy policies of these services, please visit their official websites.

How We Use Your Information

We use your personal information for the following purposes:

• Providing medical consultations and treatment services
• Communicating with you and scheduling appointments
• Sending useful medical and educational information
• Improving the quality of services provided
• Compliance with legal and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

• With our certified medical team to provide the best healthcare
• With trusted service providers who help us operate the website
• When required by law or to protect against illegal activities
• With your prior explicit consent

Information Protection

We take strict security measures to protect your personal information, including:

• Data encryption during transmission and storage
• Use of secure and protected servers
• Restricting access to information to authorized employees only
• Regular review and update of security procedures
• Compliance with local and international medical data protection standards

Cookies

Our website uses cookies and various tracking technologies to improve user experience. These files help us:

• Remember your preferences and settings
• Understand how the website is used and analyze performance
• Customize content and advertisements based on your interests
• Measure the effectiveness of our marketing campaigns
• Track interaction with social media platforms (Facebook, TikTok)

Types of Cookies:

• Essential cookies: Necessary for website operation
• Analytics cookies: From Google Analytics to understand user behavior
• Marketing cookies: From Facebook and TikTok to customize advertisements
• Functional cookies: To improve website functionality

You can modify cookie settings in your browser or reject non-essential cookies, but this may affect your experience using the website.

Data Retention

We retain your personal information as long as necessary to provide medical services or in accordance with legal requirements. Data is securely deleted when no longer needed.

External Websites

Our website may contain links to other websites. We are not responsible for the privacy policies or content of these websites. We recommend reviewing the privacy policies of any website you visit.

Policy Modifications

We may update this policy from time to time. Any significant changes will be posted on the website, and we will notify you via email if appropriate.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

• Dr. Mohamed Hefny - Elaf Oncology Center
• You can contact us through the contact information available on the website

Acknowledgment

Thank you for your trust in Elaf Oncology Center. Our commitment to protecting your privacy is an essential part of our mission to provide outstanding and responsible medical care.

We are committed to complete transparency in handling your personal information, and we continuously work to update and improve our privacy and data security practices according to the highest international standards.